Frequently Asked Questions
Question
We have compiled a list of common questions we receive from our customers. We understand that you may have questions about our products, services, policies, and more, and we are here to provide you with the information you need
Preparation
Packing requirements can vary depending on the activities and duration of tour you have booked. To help you prepare, we provide a comprehensive packing list for each tour & retreat. The packing list includes essential items as well as any specific recommendations or restrictions. We suggest reviewing the packing list well in advance of your departure to ensure you have everything you need for a comfortable and enjoyable experience.
LNo, you don’t. As of today, COVID vaccination passports or certificates are not a mandatory to enter Jordan. There are no COVID-19 testing requirements and no quarantine requirements.
participating in a tour or retreat?
The health and fitness requirements can vary depending on the nature of the tour or retreat. Some activities may involve moderate physical exertion, while others may require a higher level of fitness.
To ensure your safety and enjoyment, we recommend reviewing the tour or retreat description, which provides information about the physical demands involved. If you have any concerns about your health or fitness, we advise consulting with your healthcare professional before making a reservation. Additionally, please inform us of any medical conditions or special requirements during the booking process, so we can assist you accordingly.
Safety and Security
The safety of our customers is our top priority. We take several measures to ensure a safe and secure experience, such as partnering with trusted and experienced local guides, conducting thorough risk assessments, and adhering to all necessary safety protocols. Additionally, we closely monitor any travel advisories or alerts for the destinations we operate in and make necessary adjustments to our itineraries, if required.
The security of your personal belongings is important to us. While we cannot be held responsible for lost or stolen items, we take certain measures to enhance security during tours and retreats. Our accommodations often provide safes or lockable storage options in the rooms. We recommend using these facilities to store valuable items such as passports, cash, and electronics. Additionally, we advise travelers to remain vigilant and take necessary precautions, such as keeping personal belongings within sight and securing them when necessary. It is also recommended to carry travel insurance that covers personal belongings for added peace of mind.
Yes, we prioritize the safety and security of our participants by selecting reputable accommodations that adhere to recognized safety standards. We conduct thorough research and collaborate with trusted accommodation providers to ensure a comfortable and secure stay for our guests. However, it’s important to note that no place is entirely immune to risk, so it is still recommended to take precautions such as locking your room to keep your belongings safe.